The DYL™ Breathing Bear

RETURNS & REFUND POLICY

We have a 7-days return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@devicesyoulove.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at https://devicesyoulove.com/pages/contact

Damages and issues.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges        
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Once the product packaged and ready for the shipping then you're not eligible to cancel it anymore.

EXCHANGES (IF APPLICABLE)

We only exchange items if they are wrong item, defective or damaged. In circumstances where you consider that a product is wrong size, defective, you should promptly contact us at admin@devicesyoulove.com with details of the product and the defect.

GIFTS

If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

RETURNS & REFUND POLICY

We have a 7-days return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@devicesyoulove.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at https://devicesyoulove.com/pages/contact

Damages and issues.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges        
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Once the product packaged and ready for the shipping then you're not eligible to cancel it anymore.

EXCHANGES (IF APPLICABLE)

We only exchange items if they are wrong item, defective or damaged. In circumstances where you consider that a product is wrong size, defective, you should promptly contact us at admin@devicesyoulove.com with details of the product and the defect.

GIFTS

If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

FAQ

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order. Or, you can track the status of your order from your "order history" section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request via "contact us" form or Live chat box.

Do you accept returns?

RETURNS & EXCHANGES

Yes, we do accept returns subject to fulfillment of the following conditions: - The item must have been sold on our online store - The item shouldn't have been used in any way - The item should have its original packaging with all the tags etc. - The return or exchange request is made within 14 days of delivery. To request for a return, please reach out to support by submitting your request via "contact us" form or via Chat box. A member of our support staff shall respond as soon as possible.

How do I cancel my order?

Orders can't and will not be canceled after 72 Hours! Unless  the wrong item was ordered.If you no longer want your item please email within 72 Hours after that production begins and we can't revert your payment.

So please Be aware 

How do I track the progress of an order?

Once your order has been shipped, you will receive an email and an Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.

Can I change my delivery address after I have placed my order?

If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.

Is it safe to use my credit/debit card at this website?

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.

For further information please contact our support staff.

Any questions or comments, please fill out the form below.

📧: admin@devicesyoulove.com